At Assure Mortgage, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and your rights regarding access to that information.

1. What Personal Information We Collect

We may collect the following types of personal information from you:

• Full name, contact details (phone number, email address, address)

• Payment or billing information

• Information collected through our website or social media, including contact forms or booking requests

We only collect information necessary to provide high-quality financial services, and to comply with relevant regulatory and insurance requirements.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Make an appointment or submit an enquiry via our website, phone, or email

• Attend an in person meeting or consultation

• Complete a client consent or financial consent form

• Communicate with us via social media or other digital platforms

• Subscribe to newsletters or marketing communications

In some cases, we may also receive information from third parties (e.g. financial providers, accountants, banks) only with your consent.

3. How We Use Your Information

Your personal information is used to:

• Provide financial and mortgage brokerage services to you

• Manage bookings and follow-up communications

• Maintain records in accordance with legal and regulatory obligations

• Communicate with you about your enquires

• Send optional marketing communications (you may opt out at any time)

• Improve our services, website, and client experience

We will not sell, rent, or trade your personal information to third parties.

4. Storage and Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your personal and financial data is stored securely in our electronic records system and is accessible only to authorised staff members. We may use reputable third-party providers to store or process some data (e.g. online booking systems or encrypted cloud platforms), all of which are required to comply with Australian privacy laws.

5. Accessing or Updating Your Information

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or outdated information

• Withdraw consent for marketing communications or non-essential contact

To do so, please contact us at blim@assuremortgage.com.au. We may ask for proof of identity before releasing information.

6. Website and Cookies

Our website may use cookies or analytics tools to enhance your experience. This may include anonymous data collection to understand website usage patterns. You can disable cookies in your browser settings.

7. Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact:

Assure Mortgage
Email: blim@assuremortgage.com.au
Phone: 0477 763 888

If you believe your privacy rights have been breached, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.